ITIL Dumps: a Great Help to Pass the Exams

Initially existing as an abbreviation for Information Technology Infrastructure Library, ITIL can be interpreted as a set of practices or certification exams for those professionals who work in the sphere of IT service management (ITSM) that is focused on combining IT services with the needs of various businesses. Now ITIL is known as ITIL V3. And in its modern form it is published as a number of five core volumes, each covering an appropriate ITSM lifecycle stage. In spite of the fact that ITIL underpins ISO/IEC 20000 (originally BS 15000), the International Service Management Standard for IT service management, one can always find the differences between the ITIL framework and the ISO 20000 standard. The processes, as well as tasks, procedures, and checklists can be described by ITIL as not organization-specific, but it is possible to apply them by any organization in order to set up integration with the strategy of this specific organization. A helpful thing is that a minimum level of competency can be maintained on this understanding. In such a way, the organization is allowed to establish a starting point from which it can implement, plan, and measure. It is used to measure improvement and to demonstrate compliance. It was July 2013 when ITIL company became property of AXELOS, a joint venture between the Cabinet Office and Capita. AXELOS licenses organizations to make use of the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. Organizations that want to implement ITIL inwardly do not demand the license mentioned above.

As the dependence on IT grew by slow degrees, the UK Government's Central Computer and Telecommunications Agency (CCTA) contrived some useful recommendations in the 1980s. It was clearly understood that, without standard practices, private sector contracts and government agencies had started creating their own IT management practices independently. The IT Infrastructure Library arose as a deal of manuals, where each book included a specific practice within IT service management.

ITIL grew coupled with a process model-based view of managing and controlling operations frequently credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle. When published in 1989 – 1996, the first publications gave a stimulus to the growth of ITIL v1. At that time, the books quantity increased to more than 30 volumes. To achieve the purpose and make ITIL more accessible and lower the prices increasing demand for its products, in 2000 – 2001 ITIL v2 united the publications into 9 logical " collections" so that they grouped related process-guidelines to match various aspects of IT management, services and applications. One could better understand and use the Service Management sets (Service Delivery and Service Support) than other ITIL v2 publications. They were considered to be by far the most widely spread and circulated among the customers.

Let’s start our short excursus to the history of the ITIL.

• In April 2001, the CCTA was merged into the OGC, that was an office of the UK Treasury.
• In 2006, the ITIL v2 glossary was firstly published.
• In May 2007, this organization launched version 3 of ITIL (also called the ITIL Refresh Project) containing about 26 functions and processes, that are now grouped into only five volumes, arranged around the concept of Service lifecycle structure. Version 3 is now known as ITIL 2007 Edition.
• In 2009, the OGC officially announced that ITIL v2 certification would be withdrawn and launched a major consultation as per how to proceed.
• In July 2011, the 2011 edition of ITIL was published, in addition to and to continue with the version that was primarily published in 2007. The OGC is not listed any more as the owner of ITIL, following the consolidation of OGC into the Cabinet Office.

The center and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume, provides guidance on prioritization and clarification of service-provider investments in services. To say it in general, Service Strategy is dedicated to help IT organizations ameliorate and develop over the long term. Similarly, in the first and in the second case, Service Strategy relies on a market-driven approach. The main topics include service assets, service value definition, market analysis, business-case development, and service provider types. List of covered processes is below:

• Financial management for IT services
• Strategy management for IT Services
• Demand management
• Business relationship management
• Service portfolio management